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Technical Support Engineer
Location: San Diego, CA
Confident Technologies is looking for an experienced Technical Support Engineer to engage with customers and help deploy Confident Technologies' image-based authentication solutions on customer websites and mobile applications.
No relocation pay is available for this position. This is an office-based position in San Diego.
Key areas of responsibility include:
Support the deployment and on-boarding of new customers.
Work with customers and end-users to understand system requirements.
Will be required to analyze, troubleshoot and provide technical solutions to help customers deploy our web-based authentication technologies.
Communicate and document customer technical support issues and system requirements.
Support the Engineering team with testing and QA.
Limited support of pre-sales and business development for new business opportunities.
Limited travel to customer sites to support installation, training, integration, test, and demonstration.
Candidate should be self-motivated and work well both individually and in a team environment.
Ability to work on multiple projects at one time.
At least a Bachelor of Science degree in Computer Science or related discipline and at least 3 - 5 years of software support and development (Level 1 and Level 2).
Experience working with customers to provide training, demonstrations and technical guidance.
Web and Development: 3 - 5+ years of software support and development experience
OS: Unix, Linix, Windows
Experience with web content management systems (CMS) such as Joomla, Drupal and Wordpress is a plus.
Minimum requirement to interview for this position is the ability to deploy our Confident CAPTCHA security tool on a web page. You can learn about Confident CAPTCHA, create an account and get all the necessary documentation here: http://www.confidenttechnologies.com/products/confident-captcha.
At Confident Technologies, we’re always looking for talented people to join the our team. If you feel you are a fit for this role, or if you have experience in the security or authentication marketplace, we invite you to email your cover letter and resume to email@example.com.